Pilot Status: Currently accepting pilot requests from Texas, Florida, and Georgia.
Knowledge Base

Frequently Asked Questions

Clear answers regarding our administrative support platform, legal status, pilot markets, and pricing.

Is ResolvePoints USA a law firm?

No. ResolvePoints USA is a private administrative support service. We are not a law firm, do not employ attorneys, do not provide legal advice or legal representation, and do not represent claimants before the Social Security Administration. We may provide information about independent representatives (attorneys or SSA-recognized non-attorney representatives) or legal-assistance organizations where professional help may be appropriate.

Which states does ResolvePoints USA currently serve?

ResolvePoints USA is launching first in Texas, Florida and Georgia, with additional states to follow as our operational footprint expands.

Do I have to pay to check my issue?

The initial issue and notice/deadline check is completely free. Pilot pricing for paid document packs varies depending on which service you need — see our pricing page for exact figures.

How do you protect my personal data?

Your information is used strictly to prepare your requested documents. We never sell your personal information. During our pilot phase, we advise users not to enter sensitive personal data until secure document upload features are finalized.